At Frenzy Leather, we strive to provide a seamless shopping experience for our customers. Below are our policies for shipping, returns, and exchanges.
Shipping Policy
- Processing Time: Orders are processed within [8-12] business days after payment confirmation. You will receive a confirmation email with tracking information once your order is shipped.
- Shipping Rates & Delivery: Shipping rates are calculated at checkout based on your location and chosen shipping method. Delivery times vary depending on your location and shipping method.
- International Shipping: We offer international shipping to select countries. Please note that customers are responsible for any customs duties, taxes, or fees associated with international shipping.
Return & Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, you can return or exchange items within [X] days of receipt, provided they meet the following conditions:
- Return Conditions:
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Returns must be initiated within [7] days of receiving your order.
- Sale items, gift cards, and final sale items are not eligible for return or exchange.
- How to Return an Item:
- Contact our customer service team at [contact@frenzyleather.com] to initiate a return.
- Pack the item securely and include the original packing slip.
- Ship the item to the address provided by our customer service team.
- Refunds: Refunds will be processed within [7] business days after we receive the returned item. Refunds will be issued to the original payment method.
- Exchanges: If you wish to exchange an item, please contact our customer service team to arrange the exchange process.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receipt with photos and a description of the issue