FREE SHIPPING ON ALL ORDERS OVER 499

Frequently Asked Questions (FAQs)

Welcome to the Frenzy Leather Help Center

We’ve answered some of the most common questions about shopping with Frenzy Leather. If you can’t find the answer you’re looking for, please contact our customer support team—we’re always happy to help.

General Information

What is Frenzy Leather?

Frenzy Leather is a global online store specializing in premium leather apparel for men and women. Our collection includes leather jackets, motorcycle apparel, leather pants, leather shorts, leather corsets, varsity jackets, lederhosen, leather gloves, and custom leather products.

Do you manufacture your own products?

Yes. We maintain physical inventory and manufacture many of our own leather products. This allows us to maintain consistent quality while also offering custom-made, OEM, and private-label services.

Where are your products shipped from?

Orders are prepared, quality inspected, and shipped from our operations in Sialkot, Pakistan.

Do you ship internationally?

Yes. We deliver to customers in most countries worldwide using trusted international courier partners.

Products

What products do you sell?

Our online store offers:
Leather Jackets
Motorcycle Leather Suits
Motorcycle Jackets
Motorcycle Pants
Leather Pants
Leather Shorts
Leather Corsets
Leather Vests
Leather Gloves
Varsity Jackets
Lederhosen
Custom Leather Apparel

Is your leather genuine?

Yes. We use genuine leather for the majority of our products. Product descriptions specify the leather type and materials used for each item.

Will my product look exactly like the photos?

We make every effort to display our products accurately. However, slight variations in leather grain, texture, color, and finish are natural characteristics of genuine leather and should not be considered defects.

Sizing & Fit

How do I choose the correct size?

Please refer to our Size Guide and compare your body measurements with the appropriate size chart before placing your order.

Do you offer custom sizing?

Yes. Many of our leather jackets, motorcycle suits, corsets, pants, and other leather garments can be made to your measurements.

What if I’m between two sizes?

If your measurements fall between two sizes, contact our customer support team. We’ll be happy to recommend the most suitable size based on your measurements and preferred fit.

Custom Orders

Can I customize a product?

Yes. We offer customization for many products, including:
Leather Jackets
Motorcycle Apparel
Leather Corsets
Varsity Jackets
Lederhosen
Leather Pants
Leather Vests
Customization options vary by product.

Can I add my own logo or branding?

Yes. We provide:
Embroidery
Printed logos
Woven labels
Hang tags
Custom packaging
Private label branding

Do you accept OEM and private-label orders?

What payment methods do you accept?
We accept secure payments through:
PayPal
Stripe
Major credit and debit cards
Other payment methods displayed during checkout

Orders & Payments

What payment methods do you accept?

We accept secure payments through:
PayPal
Stripe
Major credit and debit cards
Other payment methods displayed during checkout

When will my order be processed?

Most standard orders are processed within 3–7 business days after payment confirmation.
Custom orders require additional production time depending on the design and level of customization.

Can I cancel my order?

Yes, provided your order has not entered processing or production.
Custom-made and personalized products may not be cancelled once production has begun.

Shipping & Delivery

Which courier services do you use?

We work with trusted international shipping partners, including:
DHL Express
FedEx
UPS
DPD
The shipping carrier depends on your destination and service availability.

Do you offer free shipping?

Yes. We offer FREE worldwide shipping on orders of $499 USD or more.
For most international orders under $499 USD, a flat shipping rate of $49 USD applies.

How long does delivery take?

Estimated delivery times after dispatch are:
United States: 5–12 Business Days
Canada: 5–12 Business Days
United Kingdom: 5–10 Business Days
Europe: 5–10 Business Days
Australia & New Zealand: 7–12 Business Days
Middle East: 5–10 Business Days
Asia: 5–10 Business Days
Other Countries: 7–14 Business Days

Will I receive tracking information?

Yes. Once your order has been shipped, you’ll receive an email containing your tracking number and shipping details.

Will I have to pay customs duties?

Import duties, taxes, VAT, GST, brokerage fees, or other government charges may apply depending on your country’s regulations.
These charges are the customer’s responsibility unless otherwise stated.

Returns & Refunds

Can I return my order?

Yes. Eligible products may be returned within 14 calendar days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Are custom products returnable?

Generally, custom-made, personalized, made-to-measure, OEM, and private-label products cannot be returned unless they arrive defective or incorrect.

What if I receive a damaged or incorrect product?

Please contact us within 7 calendar days of delivery and include:
Your order number
A description of the issue
Clear photographs of the product
Photos of the packaging (if applicable)
We’ll review your request and work with you to resolve the issue as quickly as possible.

Leather Care

How should I clean my leather jacket?

Use a soft microfiber cloth to remove dust and surface dirt. For light cleaning, wipe gently with a slightly damp cloth.
Avoid machine washing, harsh chemicals, and prolonged exposure to water.

How should I store leather garments?

Store leather garments:
On wide padded hangers
In a cool, dry place
Inside breathable garment bags
Away from direct sunlight and excessive moisture

Should I condition my leather garments?

Yes. Leather conditioner helps maintain softness and flexibility. We recommend conditioning leather every 3–6 months, depending on use and climate.

Wholesale

Do you sell wholesale?

Yes. We supply retailers, distributors, fashion brands, online stores, and motorcycle businesses worldwide.

Do you have minimum order quantities?

Minimum order quantities depend on the product and the level of customization. Please contact our wholesale team for more information.

Customer Support

How can I contact Frenzy Leather?

You can reach us by:
Email
WhatsApp
Contact form
Phone
Our team is happy to assist with product recommendations, sizing, order updates, wholesale inquiries, and custom orders.

What are your customer support email addresses?

General Customer Support
contact@frenzyleather.com
Sales, Wholesale & Custom Orders
info@frenzyleather.com

Why shop with Frenzy Leather?

Customers choose Frenzy Leather because we offer:
Premium genuine leather apparel
Secure online shopping
Physical inventory
Custom sizing and personalization
OEM & private-label services
Worldwide shipping
Strict quality control
Secure payment options
Dedicated customer support

Still Need Help?

If you couldn’t find the answer you were looking for, our customer support team is ready to assist.

General Support

📧 contact@frenzyleather.com

Sales, Wholesale & Custom Orders

📧 info@frenzyleather.com

Phone (Pakistan)

+92 3257515729

International Support (UK)

+44 7426457742

You can also contact us through our Contact Us page or via WhatsApp for faster assistance.

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