Return & Refund Policy
Last Updated: July 2026
At Frenzy Leather, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds for products purchased through our online store.
Please read this policy carefully before placing your order.
Return Eligibility
You may request a return within 14 calendar days after receiving your order, provided the following conditions are met:
- The item is unused, unworn, and in its original condition.
- All original tags, labels, and packaging are intact.
- The product has not been altered, damaged, or washed after delivery.
- Proof of purchase or your order number is provided.
- The return request is approved by our customer support team.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Custom-made or made-to-measure products
- Personalized or monogrammed items
- Private label or OEM orders
- Wholesale or bulk orders (unless defective or incorrect)
- Clearance, final sale, or promotional items marked as non-returnable
These products are manufactured or prepared according to individual customer requirements and cannot be resold.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 7 calendar days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of the shipping package (if applicable)
After reviewing your request, we may offer:
- A replacement product
- An exchange
- A partial refund
- A full refund, where applicable
Order Cancellation
Orders may be cancelled before processing or shipment begins.
For custom-made, personalized, or made-to-measure products, production may begin shortly after payment confirmation. Once production has started, cancellation may no longer be possible.
If you need to cancel an order, please contact our customer support team as soon as possible.
How to Request a Return
To request a return:
- Contact our customer support team within the eligible return period.
- Include your order number and the reason for your return.
- Attach photographs if the item is damaged or incorrect.
- Wait for your Return Authorization (RA) approval and return instructions.
- Securely package the item and return it according to the provided instructions.
Please do not send any product back without receiving Return Authorization. Unauthorized returns may be delayed or refused.
Return Shipping
For quality and security reasons, the return shipping address is provided only after your return request has been approved.
Customers should not send products to any address displayed on our website without prior authorization.
Product Inspection
Every returned product is carefully inspected after it arrives at our returns facility.
Products showing signs of use, accidental damage, alterations, missing accessories, or missing original packaging may not qualify for a refund or exchange.
Refund Approval
After inspecting your returned product, we will notify you of the outcome by email.
If your refund is approved, it will be processed using the original payment method whenever possible.
If the original payment method is unavailable, our customer support team will discuss an alternative refund method with you.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days after the returned item has passed inspection.
Depending on your bank, credit card provider, PayPal, Stripe, or other payment provider, additional processing time may be required before the refunded amount appears in your account.
Return Shipping Costs
Our Responsibility
We will cover return shipping costs if:
- You receive the wrong product.
- Your item arrives damaged during shipping.
- The product has a verified manufacturing defect.
Customer Responsibility
Customers are responsible for return shipping costs when returning items because of:
- Ordering the wrong size.
- Changing their mind.
- Personal preference.
- Ordering the wrong product.
Original shipping charges are generally non-refundable unless the return results from our error.
Exchanges
Eligible products may be exchanged for:
- A different size
- A replacement for a defective product
- A replacement for an incorrectly shipped product
Exchange requests are subject to product availability.
If a replacement is unavailable, we may offer an alternative product or an eligible refund.
Restocking Fees
We do not charge any restocking fees for approved returns.
Refused Deliveries
If a shipment is refused by the customer and returned to us by the shipping carrier, any return shipping charges, customs fees, storage charges, or other carrier costs incurred may be deducted from the refund where permitted by applicable law.
Customs Duties & Import Charges
Import duties, VAT, GST, brokerage fees, customs duties, and other government charges imposed by your country’s customs authorities remain the responsibility of the customer.
These charges are not refundable by Frenzy Leather.
Exceptions
Nothing in this policy limits any statutory consumer rights available under the applicable consumer protection laws of your country or region.
Need Assistance?
If you have any questions regarding returns, exchanges, cancellations, or refunds, our customer support team is happy to assist.
Store Operations & Returns (Pakistan)
Frenzy Leather
Our Pakistan operations are responsible for:
- Return inspections
- Product quality evaluation
- Exchange processing
- Return order management
- Approved refund coordination
- Quality control
Phone: +92 3257515729
International Customer Support (United Kingdom)
Frenzy Leather Ltd
Our UK office assists with:
- International customer support
- Payment assistance
- Business administration
- Return inquiries
- Wholesale support
Phone: +44 7426457742
Email Support
General Customer Support
Sales & Wholesale
For faster assistance, you can also contact us through our Contact Us page or via WhatsApp.
Shop with Confidence
At Frenzy Leather, we stand behind the quality of every product we sell. Every return request is handled fairly, professionally, and as quickly as possible. Our goal is to provide a simple, transparent, and worry-free shopping experience from the moment you place your order until long after it has been delivered.
Whether you purchase a ready-to-ship product or a custom-made leather garment, our dedicated team is committed to providing dependable customer service, fair return handling, and prompt assistance whenever you need it.
Thank you for choosing Frenzy Leather. We appreciate your trust and look forward to serving you with premium leather apparel and exceptional customer support.