Return & Refund Policy

Last Updated: August 2026

At Frenzy Leather, we want you to feel confident when shopping for leather apparel and motorcycle clothing through our online store. If you receive an eligible product that does not meet the requirements of our return policy, you may be able to request a return or refund in accordance with the terms below.

Please read this policy carefully before purchasing. It explains return eligibility, non-returnable items, damaged or defective products, return shipping, refunds, exchanges, and other important conditions.

Return Eligibility

You may request a return within 14 calendar days after receiving your order, provided that all applicable return conditions are met.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging should remain intact.
• The product must not have been altered, damaged, or washed after delivery.
• The product must be returned in the condition in which it was received.
• The return request must be submitted within the applicable return period.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or made-to-measure products.
• Personalized or monogrammed items.
• Private-label or custom-branded products.
• Products that have been altered or modified at the customer’s request.
• Worn, washed, used, damaged, or otherwise non-resalable items.
• Clearance, final-sale, or promotional items where specifically identified as non-returnable.

If an item has been specifically manufactured or prepared according to individual customer requirements, it may not be eligible for a standard return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days of delivery.

You may need to provide:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs showing the packaging or shipping condition where relevant.
• Any other information reasonably required to assess the issue.

After reviewing your request, we may offer an appropriate resolution, which may include:

• A replacement product.
• A repair where appropriate.
• A partial refund.
• A return and refund.
• Another suitable resolution depending on the circumstances.

We will review each case based on the condition of the product and the nature of the issue.

Order Cancellation

Orders may be cancelled before processing or shipment begins, subject to the circumstances of the order.

For custom, made-to-measure, or other orders where production or preparation has already started, cancellation may no longer be possible.

If you need to cancel an order, please contact our customer support team as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

How to Request a Return

To request a return:

1. Contact our customer support team with the relevant return request.
2. Provide your order number and the reason for your return.
3. Provide photographs or other information if requested.
4. Wait for your return authorization and instructions.
5. Send the product back according to the provided return instructions.

Please do not send a product back without first contacting us and receiving return instructions.

Unauthorized returns may not be accepted or may result in delays in processing your request.

Return Shipping

For standard customer-requested returns, the return shipping cost is generally the customer’s responsibility, unless otherwise stated or the return is due to an issue attributable to Frenzy Leather.

Customers should use a trackable shipping service when returning products.

We recommend keeping:

• Your return tracking number.
• Shipping receipt.
• Proof of dispatch.
• Any relevant return documentation.

If a product is confirmed to be defective, damaged during delivery, or incorrectly supplied, we will review the applicable return-shipping arrangements with the customer.

Product Inspection

Every returned product is subject to inspection after it reaches our return facility.

Products may be inspected for:

• Signs of use or wear.
• Damage.
• Washing or cleaning.
• Alteration.
• Missing tags or packaging.
• Missing accessories.
• Changes to the original condition.

Refunds or exchanges may be affected if a returned product does not meet the applicable return requirements.

Refund Approval

After receiving and inspecting your returned product, we will notify you of the outcome.

A refund may be approved when:

• The product satisfies the applicable return conditions.
• The return was authorized.
• The product is received in an acceptable condition.
• The return is otherwise eligible under this policy.

If a return does not meet the applicable requirements, we may refuse the refund.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days after the return has been inspected and approved.

Depending on your bank, payment provider, or other payment-processing arrangements, the funds may take additional time to appear in your account.

The actual time required for the refund to appear may therefore vary depending on the payment method used.

Return Shipping Costs

Our Responsibility

We will cover return shipping costs when the return is due to an issue attributable to Frenzy Leather, such as:

• You received the wrong product.
• You received a defective product.
• You received a damaged product attributable to shipping or handling.
• The product does not match the confirmed order due to our error.

The specific resolution will depend on the circumstances of the case.

Customer Responsibility

Customers are generally responsible for return shipping costs when returning an eligible product for reasons such as:

• Ordering the wrong size.
• Changing their mind.
• Personal preference.
• Ordering the wrong product.
• Other customer-requested returns that are not due to a product or fulfillment issue.

Exchanges

Eligible products may be exchanged where applicable.

An exchange may require:

• A valid return request.
• An inspection of the returned product.
• Confirmation that the product is eligible for exchange.
• Availability of the requested replacement product.

Exchange availability depends on product availability and the applicable return conditions.

If the requested replacement product is unavailable, we may offer an alternative resolution where appropriate.

Restocking Fees

We do not charge restocking fees for eligible returns unless a specific product or order was clearly subject to different terms communicated to the customer before purchase.

Refused Deliveries

If a shipment is refused by the customer or returned to us by the shipping carrier, the return shipping charges, customs charges, or other applicable carrier fees may be deducted from the refund where permitted.

Customers should contact us before refusing an international shipment if there is a problem with the order or delivery.

Customs Duties & Import Charges

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities or shipping providers and are outside Frenzy Leather’s control.

Such charges are generally not refundable by Frenzy Leather.

Customers should review their country’s import requirements before placing an international order.

Exceptions

Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to your purchase under the laws governing your transaction.

Additional exceptions may apply depending on:

• Product type.
• Customization.
• Destination country.
• Applicable consumer laws.
• Specific product terms communicated before purchase.

If you are unsure whether your order qualifies for a return, please contact us before sending the product back.

Need Assistance?

If you have questions about returns, exchanges, refunds, or an issue with your order, our customer support team is here to help.

Store Operations & Returns — Pakistan

Frenzy Leather

Fateh Garh Mohallah Bograh
Sialkot, 51310, Pakistan

Our main store operations in Pakistan manage:

• Online store operations.
• Product and order processing.
• Returns coordination.
• Customer support.
• Worldwide shipping operations.
• Order-related assistance.

Phone: +92 3257515729

International Customer Support — United Kingdom

Frenzy Leather Ltd

124 City Road
London, EC1V 2NX
United Kingdom

Our UK-based entity supports international business functions including:

• International customer support.
• Payment processing.
• International customer communication.

Phone: +44 7426457742

Email Support

General Support:
contact@frenzyleather.com

Sales & Wholesale:
info@frenzyleather.com

When contacting us about a return or refund, please include your order number and briefly explain the reason for your request.

Shop with Confidence

Frenzy Leather is a Pakistan-based online leather apparel and motorcycle clothing brand serving customers worldwide.

Our main store operations are based in Sialkot, Pakistan, where we manage our online store, products, orders, shipping, and customer support.

We aim to make online shopping straightforward by providing clear information about our products, shipping, returns, exchanges, and refunds.

If you have a problem with your order, our customer support team is available to help you understand the appropriate next step.