Shipping Policy

Last Updated: August 2026

At Frenzy Leather, we are a Pakistan-based online leather apparel and motorcycle clothing brand serving customers worldwide. Our main store operations are based in Sialkot, Pakistan, where we manage our online store, products, orders, order preparation, worldwide shipping, and customer support.

We work with international shipping and delivery providers to help ensure your order reaches you safely and efficiently. Delivery times may vary depending on the destination, customs processing, carrier operations, weather, public holidays, and other circumstances beyond our control.

Order Processing

Every order is processed once payment has been successfully confirmed.

Standard Order Processing

Most orders are processed within 3–7 business days before shipment.

During this time, we:

• Verify your order details.
• Confirm payment and shipping information.
• Prepare your purchased products.
• Complete necessary quality checks.
• Package your order securely.
• Prepare the shipment for international delivery.
• Provide tracking information when available.

Processing time may take longer during peak periods, holidays, promotional events, or when additional order information is required.

Custom & Personalized Orders

Custom and personalized products may require additional processing time because they are prepared according to customer-specific requirements.

The processing time for a custom order can vary depending on:

• Product type
• Customer measurements
• Customization requirements
• Design details
• Personalization
• Order confirmation
• Any changes requested by the customer

For detailed information about custom products and the custom-order process, please visit our Custom Orders page.

Order Preparation & Worldwide Shipping

Frenzy Leather manages its main store operations from Sialkot, Pakistan.

Our Sialkot team handles the preparation of online orders, product packaging, shipping coordination, and worldwide dispatch.

Once an order has been prepared and handed over to the shipping carrier, delivery is handled through the applicable international shipping network.

We make reasonable efforts to ensure orders are properly prepared and shipped according to the selected or available delivery service.

Shipping Destinations

We offer worldwide shipping to customers in many countries.

Shipping availability may depend on:

• Destination country
• Local delivery services
• Carrier availability
• Customs requirements
• Import regulations
• Product or destination restrictions

If shipping to a particular destination is unavailable, we will inform you where possible.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Shipping Partners

We work with established international shipping and delivery providers depending on the destination and available service.

Our shipping partners may include:

• DHL Express
• UPS
• FedEx
• DPD
• Other suitable international shipping services where required

The shipping carrier may vary depending on the destination, package, shipping service, and availability.

Tracking information will identify the applicable carrier when tracking is provided.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery may take longer because of customs clearance, local carrier operations, public holidays, weather conditions, remote-area delivery, customs inspections, or other circumstances outside our control.

Delivery estimates do not include the order-processing period.

Shipping Charges

Shipping charges depend on the destination, order, and applicable shipping service.

Standard Shipping

For most international orders valued under $499 USD, we charge a flat shipping rate of $49 USD.

Free Worldwide Shipping

We offer FREE worldwide shipping on orders of $499 USD or more.

If your destination requires special handling, oversized packaging, or falls within a remote delivery area, additional shipping charges may apply. If this occurs, our customer support team will contact you before your order is dispatched.

Free shipping applies to the shipping service offered for eligible orders. It does not necessarily include customs duties, import taxes, or other charges imposed by the destination country.

All applicable charges should be reviewed before completing your purchase.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, customs clearance charges, or other fees imposed by the destination country.

These charges are determined by the relevant customs authorities and are outside Frenzy Leather’s control.

Customers are responsible for any applicable import duties, taxes, customs charges, or other government or carrier fees associated with their order unless otherwise stated at the time of purchase.

Customs requirements and charges vary by country.

We recommend checking your local import requirements before placing an international order.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Depending on the shipping service, tracking information may include:

• Order or shipment tracking number
• Shipping carrier
• Shipment status
• Delivery updates
• Estimated delivery information where provided by the carrier

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

For most orders, tracking information is provided within 24–48 business hours after dispatch, where applicable.

Delivery Delays

Although we work to process and ship orders efficiently, delivery delays can occasionally occur.

Possible causes include:

• Customs inspections
• Customs clearance
• Carrier operational issues
• Weather or other delays
• High shipping volumes
• Public holidays
• Transportation disruptions
• Other circumstances beyond our control

If your shipment is delayed, we will assist you where possible and provide available tracking information.

Please allow the carrier reasonable time to complete delivery before assuming that a shipment has been lost.

Lost or Damaged Shipments

If your order appears to be lost, damaged, or incorrectly delivered, please contact us as soon as possible.

If your package arrives damaged, we recommend that you:

• Take photographs of the package.
• Take photographs of the damaged product.
• Keep the original packaging.
• Contact our customer support team.
• Provide your order number and relevant information.

We may request additional information or documentation when investigating a shipping issue with the carrier.

For lost shipments, we may need to review the available tracking information and coordinate with the applicable shipping provider before determining the appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

We will try to assist with address corrections before the order is dispatched.

Once an order has been handed over to the shipping carrier, changes to the delivery address may not always be possible and may result in additional charges.

Frenzy Leather is not responsible for delays or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

Delivery Restrictions

Certain destinations may have shipping restrictions or limited delivery availability.

Restrictions may result from:

• Destination-country regulations
• Import restrictions
• Carrier limitations
• Customs requirements
• Remote or inaccessible delivery locations
• Temporary shipping restrictions

If we are unable to ship an order to the provided destination, we will contact the customer where possible.

Need Assistance?

If you have questions about shipping, delivery times, tracking, or your order, our customer support team is available to assist you.

Store Operations & Worldwide Shipping — Pakistan

Frenzy Leather

Fateh Garh Mohallah Bograh
Sialkot, 51310, Pakistan

Our main operations in Sialkot manage:

• Online store operations
• Order processing
• Product preparation
• Order packaging
• Worldwide shipping
• Shipping coordination
• Customer support

Phone: +92 3257515729

International Customer Support — United Kingdom

Frenzy Leather Ltd

124 City Road
London, EC1V 2NX
United Kingdom

Our UK-based entity supports:

• International customer support
• Payment processing
• International customer communication
• Related international business operations

Phone: +44 7426457742

Email Support

General Support:
contact@frenzyleather.com

Sales & Wholesale:
info@frenzyleather.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Why Shop with Confidence?

Frenzy Leather is a Pakistan-based online leather apparel and motorcycle clothing brand serving customers worldwide.

Our main store operations are located in Sialkot, Pakistan, where we manage our online store, products, orders, shipping coordination, and customer support.

We aim to provide customers with:

• Worldwide shipping
• Clear order information
• Reliable shipping services
• Tracking information where available
• Customer support
• Secure online ordering
• Clear shipping terms
• International customer assistance

Our goal is to make shopping for leather apparel and motorcycle clothing online simple and convenient for customers around the world.

Our Commitment

At Frenzy Leather, we understand that customers want clear information about order processing, shipping, and delivery.

We work to process orders efficiently, prepare products carefully for shipment, coordinate international delivery, and provide tracking information when available.

While delivery times can be affected by customs authorities, shipping carriers, weather, public holidays, and other circumstances outside our control, our customer support team is available to assist when shipping issues arise.

Thank you for choosing Frenzy Leather.